Warranty & Service
If you need to return a prodct to us please complete the Product Return Form.
We honour the full manufacturers warranty on all products we sell.
Warranties are back to base.
Freight: DOA - MDCS will pay all freight costs. In the case of a warranty repair the customer pays for the return freight to MDCS.
Warranties vary on products from 1 year to five years. the following warranty periods apply:
Honeywell: IT3200-2years, Eclipse-3years, Voyager/Xenon/IT3800/IT4XXX/ 6XXX-5 years, PDA's 1 year
Opticon: OPR2001/3201/OPL6845 2 years
Cino: F780/790 2years
Datalogic: Touch/Gryphon/Heron-5 years, Quickscan/Powerscan-3 years, PDA's 1 year
Xplore: 1 year all models
Posiflex: 1 year all models
Citizen: 1 year all models
Bixolon: 1 year all models Print Head/Auto Cutter-6months
For all models not listed the manufacturers warranty is 1 year
Please Note: Cabes are not included in warranty
We have a range of options provided by the manufacturers for exteneded warranty plans for our mobile computing products. Please contact us for information and pricing.
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